Processing time

The time we need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Durga Universe is not responsible for delays due to customs.

 

Shipping in the Netherlands

Your package will usually be shipped within 1-2 working days after you place an order. We ship our packages with PostNL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, the carrier will try two more times to deliver the package. You can also choose to deliver the package directly at a pick-up point in your area. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if it returns to our headquarters.

Durga Universe ships Worldwide, however with international orders delivery once the package arrives in your country may differ according to the local post methods and policies, for which Durga Universe is not responsible.


The actual status of the order can be followed by the track n trace, provided in your shipping e-mail. If you are not home at the first delivery attempt, they will try to deliver at the neighbors. You will receive an e-mail with notifications if there is an adjustment in the delivery. If the delivery is not possible at your neighbors, a next attempt will be made the next day.

 With a return of items shipped, the shipping costs are not refunded.

Returns

1. Right of withdrawal

If for whatever reason you wish to return your online purchase, you can return unused items within 21 days of receipt. This is called the grace period. Please note that our items can't be returned if the item has been worn or is showing damage.

 

To make use of your right of withdrawal, you must notify us within 14 days by an unequivocal statement (for example by email or post) to know that you want to use your right to cancel the agreement. 

 

We need to receive the returned items within 21 days. You can return the items by post/courier.

We don't accept exchanges or cancellations with the following items:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Intimate items (for health/hygiene reasons)

  • Items on sale

 

By post
Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Make sure the items you want to return are properly packaged. Then send everything to the following address:

Durga Universe
Returns Webstore

Schalk Burgerstraat 43, 1092 JX, Amsterdam, The Netherlands

Reimbursement
When you have used your right of withdrawal, we will refund the amount paid for the item concerned (excluding shipping costs) without delay and no later than after receipt of the message that you wish to terminate the agreement and after receiving the returned item. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the delivery method used by Durga Universe, we won't repay any extra costs resulting from this.

 

Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.

 

Unfortunately, it's not possible to exchange items.

 

Fitting items
During the 14 day grace period, you can use the product to the extent necessary to establish the nature, characteristics, and functioning of the article in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.

 

When you return an item that you have damaged, has been washed, the labels have been removed, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. Durga Universe will deduct this of from the total amount to be refunded to you.

Defective items

Besides your right of withdrawal, you are entitled by law to a proper product, or as the law calls it 'a product that complies with the agreement'. Should this not be the case, you are (depending on the circumstances) eligible for a full refund. If you have a complaint about a product you have purchased online, please contact dorit@durgauniverse.com. Please provide as much information as possible, preferably including the order numbers in question.

 

If you have returned a defective item, we will reimburse the return shipping costs on your part.

 

Complaints

Durga Universe strives to deliver high-quality products and services. If for any reason you may have a complaint, you can contact us by phone, post or e-mail.
 

CONTACT US
For more information about shipping, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at dorit@durgauniverse.com or by mail using the details provided below:

Durga Universe
Schalk Burgerstraat 43, 1092 JX, Amsterdam, The Netherlands

Phone: 0031 617445898 (monday till friday 9.00 - 18.00)

E-mail: dorit@durgauniverse.com

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Where to Buy DURGA: 
 Online
https://www.durgauniverse.com/ 
 
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Durga Universe HQ in Amsterdam,
Schalk Burgerstraat 43,1092 JX 
only by appointment +31617445898

© DURGA 2020 - All rights reserved.

- Durga Universe HQ -Schalk Burgerstraat 43, 1092 JX Amsterdam, Netherlands,

NL VAT  NL002449735B73

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Copyright @ 2019    www.durgauniverse.com

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